1. Founding Creator Platform Access
Qualifying Founding Creator purchases of the HoneyTech UGC Client Acquisition System are eligible for a refund if the refund request is submitted within 7 calendar days from the date of purchase.
If a refund is issued, access associated with that purchase will be revoked.
A refunded Founding Creator purchase no longer counts toward the first 100 Founding Creator spots, and the released spot may become available to another customer.
After the 7-calendar-day refund period has expired, the purchase is non-refundable except where a refund or other remedy is required by applicable law.
2. Custom UGC Opportunity Audit
The Custom UGC Opportunity Audit is a personalized service involving individualized research, analysis, creative development, contact research, and pitch preparation.
An Audit purchase is eligible for a refund before HoneyTech begins personalized work on the order.
Once HoneyTech begins any individualized research, analysis, concept development, contact research, pitch drafting, or other personalized work for the Audit, the purchase becomes non-refundable, except where applicable law requires otherwise.
If HoneyTech cancels an Audit before completion or determines that it cannot provide the purchased service, the applicable Audit payment will be refunded.
3. Audit Intake Deadline
Customers have 30 calendar days from the date of purchase to submit the information required for HoneyTech to begin the Custom UGC Opportunity Audit.
If the required intake is not submitted within 30 calendar days, the order may become inactive. The customer may contact HoneyTech to request reactivation, subject to availability.
Missing the 30-day intake deadline alone does not cause an otherwise refundable Audit order to become non-refundable if HoneyTech has not begun personalized work.
4. Audit Turnaround and Revisions
The standard Audit turnaround is 5–7 business days and begins only after both payment and the completed required intake have been received.
The Audit includes one reasonable revision round. A revision request must be submitted within 7 calendar days after delivery.
A revision may reasonably refine the research, concepts, creative direction, or pitches included in the delivered Audit. It does not include an entirely new Audit, a new niche or target market, or replacement of all 10 researched brand opportunities.
An Audit is considered delivered when HoneyTech sends the completed Audit or a private delivery link to the email address associated with the order.
5. What Is Included in the Audit
The Custom UGC Opportunity Audit includes:
- 10 researched, niche-fit brand opportunities;
- active ad examples or evidence where reasonably available;
- customer and audience research, including relevant review themes, pain points, outcomes, objections, and customer language;
- creative gap and opportunity analysis;
- 10 custom UGC concepts or angles;
- potential qualified decision-maker and contact research where reasonably discoverable;
- 10 personalized pitch drafts for the customer to send;
- an organized opportunity deliverable; and
- one reasonable revision round.
HoneyTech does not guarantee that a verified email address or specific contact will be discoverable for every researched brand.
6. Business Results Are Not a Basis for a Refund
HoneyTech does not guarantee responses, collaborations, clients, contracts, revenue, income, or any other business result.
A lack of response from a brand, a brand declining an opportunity, or a customer not achieving a particular business result does not by itself create refund eligibility after the applicable refund period or personalized-work cutoff has passed.
7. Payment Reversals and Chargebacks
If you believe there is a billing problem, you may contact us at support@hellohoneytech.com.
Nothing in this policy prevents you from exercising legitimate payment-dispute rights available under applicable law.
If a payment is refunded, reversed, charged back, or reasonably determined to be fraudulent, HoneyTech may suspend or revoke access associated with that payment. We may provide relevant transaction and account records to the applicable payment processor or financial institution when reasonably necessary to respond to a dispute or investigate fraud.
8. Rights Required by Law
This Refund Policy does not limit any refund, cancellation, warranty, or other rights that cannot legally be waived. If applicable law gives you rights beyond those described in this policy, those rights continue to apply.
9. How to Request a Refund
To request an eligible refund, email support@hellohoneytech.com from the email address associated with your purchase.
Please include enough information for us to identify the applicable order.
10. Contact
Nova Aurelia LLC, operating HoneyTech
Florida, United States
Email: support@hellohoneytech.com